Q & A
What should I bring?
We provide water for the tour, so you don’t need to worry about that. All entry fees to sites are included, but it’s always a good idea to bring some money for souvenirs or extra water if needed. A phone for taking pictures is handy too! Really, all you need is comfy clothes, a little money, and a phone.
What should I wear?
Wear whatever makes you comfortable, but avoid baggy trousers or flowing dresses. Dress appropriately for the season.
What if it rains?
We check the forecast the day before. If there’s a 60% chance or more of rain, we’ll cancel the tour for safety reasons. You’ll get an email by 8 PM the night before if that happens.
What kind of bikes do you use?
We use e-bikes for all our tours. If you need a different type, let us know at least 48 hours in advance.
Is there an age or height limit?
We provide bikes that are suitable for anyone 146cm or taller. We require all participants to be at least 12 years old for group tours. If there are members of your group that are under 12 years old please contact us regarding private tours!
What’s the Cancellation & Refund Policy?
To cancel or reschedule, please give us at least 24 hours’ notice. Unfortunately, we can’t issue refunds for no-shows, last-minute cancellations, or if someone can’t ride the bike.
Do I need travel insurance?
We recommend it. You’re responsible for your own safety during the tour, and we can’t be held liable for any accidents.
What’s included?
Our tour includes an e-bike, helmet, a bottle of water, an experienced guide, and all entrance fees to the sites we visit. Enjoy exploring Kyoto!